Last Updated: February 6, 2026
Refunds & Returns Policy (KAAMB Industries LLC)
Last Updated: February 6, 2026
KAAMB Industries LLC stands behind the quality of our products. This policy explains how returns and refunds work for purchases made through store.kaamb.com.
1) Return Window & Condition (New Only)
We accept return requests within 30 days of delivery for eligible items.
To be eligible, items must be:
- New and unused
- Unmodified
- In resalable condition
- Returned with all included parts/accessories and, when possible, original packaging
Not eligible: used items, modified items, items damaged due to misuse/abuse/neglect, and items returned outside the 30-day window.
2) Exchanges
We do not offer exchanges.
If you need a different item, please place a new order and (if eligible) return the original item.
3) Before an RMA (Support First)
If you’re having an issue with a product, we may first ask a few questions and request photos so we can troubleshoot and resolve the issue quickly. If the issue can’t be resolved through support, we’ll issue an RMA (Return Merchandise Authorization) with return instructions.
4) How to Start a Return (Request an RMA)
Email: orders@store.kaamb.com
Include:
- Order number
- Item(s) involved
- Reason for return
- Photos if defective/damaged or incorrect item received
Returns sent without an approved RMA may be refused.
5) Return Shipping Responsibility
Return shipping depends on the reason:
A) Defective item / damage in transit / wrong item shipped (our error):
KAAMB Industries LLC will provide a return label or provide an alternative resolution (replacement, repair, or refund) as appropriate.
B) Non-defective returns (changed mind / no longer needed / ordered wrong item):
The customer is responsible for return shipping costs. We recommend using a trackable shipping method. Original outbound shipping (if any) is not refundable.
6) Refund Processing Time
Once your return is received and inspected, approved refunds are issued to the original payment method.
- Refund processing time: typically within 5–7 business days after inspection.
7) Fees
- Restocking fee: No restocking fee (unless required for abuse/fraud or excessive return behavior).
8) Contact
KAAMB Industries LLC
Dothan, Alabama, United States
Email: orders@store.kaamb.com
Web: store.kaamb.com